Six Stages of Questioning and Listening

•Stage 1 – Door Openers – Indicate you desire a two-way conversation.

•Stage 2 – Passive Listening – Bite your lip and listen.

•Stage 3 – Acknowledgement Responses – Eye contact, nodding, comments like, “I hear you” and “I understand.”

•Stage 4 – Active Listening – Responses give evidence you are listening.

•Stage 5 – Closing the Gap – Identify differences in your perception and intern’s perception.

•Stage 6 – Concluding the Discussion – Create a framework for next steps, summarize conclusions, set date, time, and location for follow-up discussion.

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